Hemp Store Operations Checklist: Age Checks, Signage and Records

Strong day-to-day habits protect your customers and your business. Use this checklist to review how your store runs. Check your state and local rules, since requirements vary.

Age checks

• Set a clear policy and check ID every time, for every customer.
• Train every employee, including seasonal staff.
• Keep a sign at the door and at the register that states your policy.

Signage and labeling

• Keep product labels intact and readable.
• Use shelf signs that match the product, without making claims the label does not make.
• Post the information your state requires.

Storage

• Store products cool and dry, away from heat and direct sunlight.
• Keep products out of reach of children and pets.
• Rotate stock so older items sell first.

Records

• Keep invoices and receiving records for your purchases.
• Save batch-specific lab reports for each product. See our COA guide.
• Record batch numbers when you receive stock so you can trace products later.

Staff training

• Teach staff to read labels. See our label guide.
• Agree on what staff can and cannot say about products.
• Review your policies a few times a year.

Returns and issues

Know how to handle damaged or incorrect shipments. Read our return policy and keep photos and packing slips for any issue.

Ready to stock your shelves? Apply for a wholesale account.

Product availability and rules vary by state. Confirm what you are able to sell in your location before ordering.